Delete Your Account & Data

WashEra respects your right to control your personal data. You can request permanent deletion of your account and all associated data at any time using either of the methods described below.

In-App Deletion (Recommended)

The fastest way to delete your account is directly through the WashEra mobile app. Follow these steps:

  1. Open the WashEra app on your device.
  2. Navigate to your Profile tab.
  3. Tap Settings.
  4. Scroll down and tap Delete Account.
  5. Confirm the deletion when prompted.

Once confirmed, your account and all associated personal data will be permanently deleted within 30 days. You will receive an email confirmation when the deletion process is complete. Please note that this action is irreversible — you will not be able to recover your account, order history, or any other data after deletion.

Email Request (Alternative)

If you are unable to access the app or prefer to submit your request via email, you can send a message to hello@washeraapp.com with the subject line "Account Deletion Request". Please include the email address associated with your WashEra account in the body of the message so we can locate your account.

We will verify your identity and process your deletion request within 30 days. You will receive a confirmation email once your data has been removed.

What Gets Deleted

When you delete your account, the following data is permanently removed from our systems:

  • Account information (name, email address, phone number)
  • Order history and order details
  • Payment method references and Stripe customer association
  • App preferences and notification settings
  • Garment tracking data and processing records

What We May Retain

In limited circumstances, we may retain certain information after account deletion as required by law or legitimate business purposes:

  • Transaction records required by financial regulations and tax laws (retained for up to 7 years)
  • Data necessary for legal compliance, fraud prevention, or the resolution of active disputes
  • Anonymized or aggregated data that cannot be used to identify you and is used solely for service analytics

Questions?

If you have any questions about the data deletion process or need assistance, please contact us at hello@washeraapp.com. We are happy to help.